Hour Personal Concierge Rates
Our rates are designed to provide an option that meets the needs of everyone.  Whether you need our concierge service once or twice a year or multiple hours each month, there is a concierge rate to meet your needs. Rates are offered on an hourly a’ la’ carte basis per hour. We charge a standard flat rate fee for simplicity of our clients regardless of the errand. Rates are billed in 15-minute increments after the first hour.  Multiple tasks may be combined into an hour.
  • A 24-Hour notice is appreciated/requested for all services. However, if needed same day, please call us to check our availability.
  • Travel time is charged after 15 minutes of travel.  We do not charge mileage.
  • The cost of purchased items or third-party services are not included.
  • After hours, same day service, holidays and weekend services may incur additional costs.
  • We respectfully request payment at time of service rendered.
  • Seniors 65+, military, and law enforcement families always receive a 10% discount on a la carte pricing.  Discount only applied if asked for and cannot be combined with any other specials or discounted prices.
  • Cancellation fee of $35.00 will be applied if we are not given 24-hour notice of cancellation or if we are unable to gain access to client’s residence and/or business to complete service request.
  • If a service is labor intensive (cleaning your home, lawn maintenance, organizing closets, etc.) an estimate for charges will be submitted to you, for your agreement, prior to the services being performed. Some services we interview and recommend a business to provide the service for you.  Scheduling such a service does deplete your account by the amount of time taken to locate these type of services, meet with them to get your estimate and set up a regular maintenance schedule.  Once done, no additional concierge fees will be needed for the service unless you have additional requirements pertaining to the service.
  • You do not need to cover us with worker’s compensation or take taxes out of our fees.  We work as an independent contractor for you.

Same Day Service may be subject to additional fees.  If you are looking for a same day request, we cannot promise availability.  Please call us!

 

Membership Packages

Save money by purchasing a membership.  Please contact us for a membership that can be custom made to meets your needs. 

 

Standard Membership

Purchase a pre-scheduled package of 4 to 8 hours any time you need to. This enables our clients to use our service on an irregular basis without incurring the full a la’ carte rate.  The client that finds themselves scheduling on a more frequent basis is advised to consider purchasing one of our other packages.

  • Schedule 4 hours, receive a 10% discount
  • Schedule 5-8 hours, receive a 15% discount

Unused hours cannot be carried over to the next month nor can they be refunded.

Monthly Membership

Maintain an ongoing monthly membership.  Includes 3 hours of concierge services, additional hours charged per hour, plus 12 free reminders.  This membership requires an estimate of the number of hours you will need and use, in full, each month.  30-day cancellation notice is required to end this monthly contract. Unused hours for the month cannot be carried over to the next month nor can they be refunded. Contact us with any questions.

VIP Membership 

Maintain an ongoing monthly membership.  Includes 40 hours of concierge services, additional hours charged per hour, plus 25 free reminders.  This membership requires an estimate of the number of hours you will need and use, must be pre-scheduled, in full, each month.  30-day cancellation notice is required to end this monthly contract.  Unused hours for the month cannot be carried over to the next month nor can they be refunded.  Contact us with any questions.

 Senior/Out-Patient Visit/Sick Assistance (10% Discount)

If you have an elderly parent, friend or family member who is ill or has just been released from the hospital, call Hour Personal Concierge for help!  Our services include buying/delivering groceries, prescription pick-ups, running general errands, making sure pets are fed and also delivering meals.

 Gift Certificates

Nothing is better than giving the Gift of Time!!  You can select any packages or design your own.  This is the perfect gift for any family member or friend who is hard to buy for!

Please call us at (440) 283-7451 to order your gift certificates!

 Accepted Payments

We accept cash, checks, Mastercard, Visa, Discover and American Express

 Membership Payment

All monthly membership packages will be billed monthly, along with any overages from the previous month.  An itemized receipt will be sent at the end of each month.  No other discounts can be applied to membership packages.

A la carte personal concierge services will be billed and paid upon completion.  We will request a credit card authorization when you book your services.

 Referrals

Referrals from our clients is the greatest compliment that we can receive.  Hour Personal Concierge’s referral program provides one free hour of service added to an existing account for every new client you refer to us.  Your free hour is issued once the referral has completed payment for service.  Use your gift within 60 days.