I have known Tracie for 27 plus years. She has worked with me in several customer service oriented positions. I can definitely say she goes above and beyond to satisfy her clients.  She anticipates the needs of her clients and acts upon it. She is very organized, courteous and also treats people with respect and dignity. 
Tina Fitz


Tracie and I have known each other personally for 35 years. I have always known her to be an organized, responsible girl. I believe her intelligence, personality and energetic personality make excellent qualities as a concierge. During the time I have known Tracie, her organizational skills, her creativity and outgoing personality has always amazed me! This past summer, she had an appreciation pool party at her house for all the girls she works with, she went above and beyond. She had small little gifts that fit each one of their personalities. The spread of food and drinks she had were extraordinary. Just recently a group of friends (8 of us) went on vacation. Tracie explored airline rates, Uber vs. rental cars, hotels and excursion times and places. She had our itinerary all set up for us and all we had to do was write a check! It was awesome. Her personality combined with her systematized organizational skills would be an asset to any individual.
Leslie Mahoney


I have know Tracie Serre for over 5 years and during this period she has always been a very honest and reliable person. She is always helpful because of her out-going personality. Tracy has always shown good judgement and proven work abilities. I would highly recommend Hour Personal Concierge, they have many service to offer at a great price.

Roberta Walker